Refund policy

We want you and your little one to love your Cosybub™. If something isn’t right, here is how returns work.

60-day money-back guarantee

You can return items within 60 days of delivery for a refund. Items should be unused and unwashed, with the heat insert and all parts included, ideally in the original packaging. To start a return, email us at support@cosybub.com with your order number. We will reply with the return address and instructions. Please don’t send items back without contacting us first.

Right of withdrawal (Norway, EU/EEA and UK)

If you live in Norway, the EU/EEA or the UK, you have a legal right to cancel your purchase within 14 days of receiving the goods, without giving a reason. To use it, tell us clearly within that period, for example by email to support@cosybub.com. You can also use the model withdrawal form at the bottom of this policy, but you don’t have to. You then have 14 days from the day you told us to send the goods back. Our 60-day money-back guarantee is in addition to this right and does not replace it.

Refunds

We refund the amount you paid, including the original standard delivery cost, within 14 days of receiving your cancellation. We may wait to pay the refund until we have received the goods back or you have sent proof that you returned them, whichever comes first. Refunds go to the original payment method, at no extra fee to you.

Return shipping costs

For change-of-mind returns, you pay the cost of sending the item back. If the item arrived faulty, damaged or wrong, we cover the return – and we can send a replacement instead if you prefer.

Condition of returned items

You may handle the product as you would in a shop to check it. If a returned item shows more use than that (for example washed, stained or damaged), we may reduce the refund by the loss in value.

Bundle offers (“Buy 1, get 1 free” and free muslin cloths)

If you return only part of a bundle, the refund is the amount you actually paid for the returned items. Free items that came with the bundle should be returned together with it. If they are not, their normal price may be deducted from the refund.

Faulty or damaged items

If your order arrives damaged, faulty or incorrect, email us within a reasonable time of noticing, with your order number and a photo. We will send a replacement or a full refund, including return costs. This does not limit your statutory rights for faulty goods.

Cancelling before dispatch

You can cancel an order free of charge before it has shipped – just email us as soon as possible.

Your statutory rights

Nothing in this policy limits the consumer rights you have under the law of your country of residence.

Model withdrawal form

(Only if you want to cancel under the right of withdrawal.)

To: Cosybub™ (Pesos Commerce LLC) – support@cosybub.com
I hereby give notice that I withdraw from my contract for the sale of the following goods: ___
Ordered on / received on: ___
Order number: ___
Name: ___
Address: ___
Date: ___
Signature (only if sent on paper): ___