Shipping policy

Where we ship

The countries we ship to are shown at checkout.

Processing

Orders are prepared and dispatched within 1–3 business days (Monday to Friday, excluding public holidays).

Delivery times

Estimated delivery after dispatch:

• Norway: 7–14 business days
• European Union: 7–15 business days
• United States: 7–15 business days

Delivery times are estimates and can be longer during busy periods, bad weather or customs checks.

Shipping costs

Standard shipping is free on every order. Faster express shipping is available at checkout for an extra fee, shown before you pay.

Tracking

When your order ships, you will receive an email with a tracking number. Tracking can take 1–3 days to show the first update.

Customs, duties and taxes

Where import VAT or duties apply and can be collected at checkout, they are shown before you pay. Otherwise the carrier may charge them on delivery.

Wrong address

Please check your address carefully. If a parcel is returned to us because the address was incorrect or it was not collected, we will contact you to arrange re-delivery, which may cost extra.

Lost or delayed parcels

If your tracking hasn’t updated for 10 business days, or your parcel is later than the estimate above, email us at support@cosybub.com and we will look into it. If a parcel is confirmed lost, we will send a replacement or a full refund.